BSTL STRATEGIC PLAN 2023-25 (Pastoral Care of Tertiary and International Learners) Code of Practice 2021


(Pastoral Care of Tertiary and International Learners) Code of Practice 2021 


The Code of Practice 2021 outlines guidance and process for student safety and wellbeing within tertiary education organisations, the Code outcomes 1-4 apply to all tertiary learners (students).  


Code Outcomes 

  1. A learner wellbeing and safety system
  2. Learner voice
  3. Safe, inclusive, supportive, and accessible physical and digital learning environments
  4. Learners are safe and well


Student Support Coordinator 

We have a dedicated Student Support Coordinator at our head office available to address any needs and queries from students and staff pertaining to the Code – if you have any needs or queries, please phone 0800 333 899 or ask the tutor and ask to speak to the student support coordinator. 


View the Code 

The Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021 is at the link below: 


BSTL is not a signatory to the code pertaining to international learner enrolment; as a result, BSTLs response is primarily towards Outcomes 1-4 in the Code. We will work to help ensure that students are: 



Organisational Self-Assessment feeding into Staff Development and Procedure 



2023 SUMMARY – Operations to November 



BSTL has organisational self-assessment practices including surveys and dedicated staff to address student voice and student safety; including, surveys, entry and selection process and post student engagement. We utilise these self-assessment practices towards measuring our performance under the code to 3 strategic priority markers: 



Strategic Priority 1 – Service delivery for inclusivity and diversity 

The more included we feel the more likely they we are to learn and achieve. 




 Strategic Priority 2 – Safe, supportive, and accessible learning environments 

Safety and wellbeing are paramount wherever we learn. 




Strategic Priority 3 – Respectful collaboration and communication 

We make progress more effectively when we help each other. 


Address: 1B Beatrice Tinsley Crescent, Rosedale, Auckland 0632

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Phone: +64 9 555 2365


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